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From customer service to testing. A five year journey at Powershop

API, Xcode, Java, specs… these are all words that five years ago I would have looked at you like you were speaking a foreign language if you had mentioned them in a conversation. Specs is another word for glasses and Java is coffee right? I wouldn’t have been wrong but since then I have learnt that Java is also a language that you can write code in and specs are a way of testing this code. When I started at Powershop I was 19 years old and fresh out of high school. I started around the time New Zealand’s ‘What’s my number’ campaign was launched and as a result the call center was lucky to get their list of tickets (inbound emails from customers), below 100 at any moment in time. It was pretty crazy. A week after I started I was on the phones and taking calls. My first job was making sure that ICP’s (Installation […]